In response to ongoing confusion among licensees, the Malta Gaming Authority (MGA) has issued clarifications regarding recent modifications to its audit procedures. These updates, initially introduced last year, have prompted further explanation from the regulatory body. A key point of confusion has been the meaning and application of the audit status “Resolved at Audit Stage” when completing the necessary procedures.
The MGA’s revisions to sections of its website pertaining to system audits, system reviews, and compliance audits had previously led to uncertainty within the industry. While providers typically had 60 days to complete system audits and reviews, and 90 days for compliance audits, the new updates introduced two additional audit statuses: “Resolved at Audit Stage” and “Partially Compliant.” These statuses were intended for use when issues were identified during the audit process, but licensees were unclear on their proper application.
To address this ambiguity, the MGA has published a document outlining which options providers should utilize. For instance, a minor issue discovered during an audit that can be immediately rectified can be marked as “Resolved at Audit Stage.” Conversely, if an issue is found that cannot be fixed immediately but is expected to be resolved in the near future, companies can employ the “Partially Compliant” status. In both cases, detailed notes explaining the issue, the resolution, and any future action plans are required.
To streamline the process, the MGA has also introduced three designated folders for submissions: one for system audits, one for system reviews, and one for compliance audits. The Authority anticipates that requiring information to be submitted to the correct location will improve efficiency. Furthermore, providers are now required to name files clearly according to their content and to provide a justification for why each document is considered “sufficient and conclusive” for the audit. The MGA’s focus extends beyond licensed providers to include addressing illegal operations, as evidenced by a recent statement issued after a website falsely claimed to hold a license from the regulator. Malta Gaming Authority
